Returns, Refunds & Complaints Procedures
Our Commitment to Fresh Flowers in De Beauvoir Town
Flowers De Beauvoir Town is proud to be a trusted florist serving households and businesses in De Beauvoir Town and surrounding areas. Our passion for beautiful, fresh flowers is matched only by our dedication to excellent customer care. We guarantee that every bouquet and arrangement we deliver arrives fresh and vibrant, so you can enjoy beauty that lasts.
Fresh Flowers Guarantee
We stand firmly behind the quality and freshness of our blooms. All our flowers are hand-selected daily and expertly arranged to ensure lasting freshness and enjoyment. Our Fresh Flowers Guarantee means your flowers will arrive looking bright and healthy; we expect this freshness to be retained for at least five days with proper care. For best results, please follow the care instructions supplied with your order.
Damaged-on-Arrival Policy
We take the utmost care in preparing and delivering every order, but if your flowers arrive damaged or in less than perfect condition, we sincerely apologise. To resolve the issue promptly, please make sure to:
- Notify us on the same day as delivery, detailing the damage or concern.
- Provide photographs of the flowers and packaging where possible to help us resolve your case quickly.
If the claim is made within 24 hours of receipt and the damage is confirmed, we will happily offer a replacement or refund according to your preference.
Freshness Window and Quality Concerns
With attentive care, the majority of our arrangements remain fresh for five days or more. Should your flowers wilt or perish significantly within this window, contact us as soon as possible with supporting photographs and details. We evaluate all freshness concerns on a case-by-case basis and strive for a fair and swift resolution. We may offer a replacement arrangement or full/partial refund, depending on the nature of the issue.
Refund & Replacement Options
Customer satisfaction is our priority. When problems arise, choose from these resolutions:
- Replacement: We prepare and redeliver a new arrangement at no extra cost, matching your original order as closely as possible.
- Refund: Refunds are issued to the original payment method within 3-5 working days of the resolution decision.
The selected option will depend on your preference and the specifics of your case.
Complaints Process
If you're not fully satisfied with your experience, or if you wish to raise a complaint about any aspect of your order or our service, we want to put things right. Please get in touch as soon as possible with details of your concern and any supporting information, such as photographs or order details. Our experienced team reviews every complaint carefully, and we aim to provide a personal response within two working days. We will work with you to reach a fair solution, whether that's a replacement, refund, or another appropriate remedy.
A Trusted Local Florist Serving De Beauvoir Town
As a dedicated florist embedded in the De Beauvoir Town community, we value your trust and loyalty. We continually strive to uphold our fresh flowers guarantee and to provide service you can rely on, whether you're ordering for your home, business, or a special occasion. Thank you for choosing Flowers De Beauvoir Town.
